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TERMS & CONDITIONS

TERMS & CONDITIONS

Last Updated: August 2026

Welcome to The City Pet Shop.

These Terms & Conditions govern your access to and use of our website https://thecitypetshop.in/ and the purchase of products and services available through our platform.

By accessing, browsing, registering on, or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing or using https://thecitypetshop.in/, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy and other applicable policies published on the website.

If you do not agree with any part of these terms, please do not use our website or services.

These Terms & Conditions form a legally binding agreement between The City Pet Shop and you, the customer or user of our website.

2. Changes to These Terms

The City Pet Shop reserves the right to update, modify, or change these Terms & Conditions at any time.

Any changes will become effective once the revised terms are published on our website. It is your responsibility to review the Terms & Conditions periodically.

Your continued use of the website after changes have been published means that you accept the updated terms.

3. Permitted Use of the Website

You are provided with a limited, non-exclusive right to access and use our website for personal and lawful purposes.

You must not use the website in any manner that:

  • Violates any applicable law or regulation.

  • Damages or interferes with the operation of the website.

  • Attempts to gain unauthorized access to our systems.

  • Copies, reproduces, modifies, or distributes our website content without permission.

  • Uses our content, products, images, logos, or information for commercial purposes without authorization.

  • Introduces viruses, malware, harmful code, bots, crawlers, or other malicious software.

  • Attempts to collect or extract information from our website through unauthorized methods.

  • Uses the website to send spam, unsolicited advertising, or promotional material.

  • Attempts to reverse engineer, decompile, or modify any software or technology used on our website.

Any unauthorized use of our website may result in suspension or termination of access and may also lead to legal action where applicable.

4. Eligibility

To use our website and purchase products, you must be legally capable of entering into a binding agreement under applicable Indian laws.

Individuals under the age of 18 should not make purchases independently. Purchases for minors must be made by a parent or legal guardian.

We reserve the right to suspend or terminate accounts that contain false, inaccurate, incomplete, or misleading information.

You are responsible for maintaining the confidentiality of your account information and password and for all activities carried out through your account.

If you believe that your account has been accessed without authorization, please contact us immediately on WhatsApp at 9769972123.

5. Product Information and Pricing

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and prices displayed on our website are accurate.

However, occasional errors, inaccuracies, or technical issues may occur.

Product prices are displayed in Indian Rupees (INR) and may change without prior notice.

The City Pet Shop reserves the right to:

  • Correct pricing or product information errors.

  • Update product availability.

  • Modify product descriptions or specifications.

  • Cancel an order if a product has been listed incorrectly.

  • Contact the customer for confirmation if additional information is required.

If an order is cancelled because of an incorrect price or product information, any payment already made for that order will be refunded according to the applicable refund process.

6. Product Images and Appearance

We make reasonable efforts to display product images and colors as accurately as possible.

However, the actual appearance of a product may vary slightly depending on your device, screen settings, lighting, photography conditions, or manufacturing variations.

Product measurements and specifications may also have minor variations depending on the product.

7. Offers, Discounts and Promotional Codes

From time to time, The City Pet Shop may provide promotional offers, discount codes, coupons, or other promotional benefits.

Unless otherwise stated:

  • Only one promotional code may be used per order.

  • Promotional codes cannot be applied after an order has been placed.

  • Certain products may be excluded from promotional offers.

  • Offers may have specific validity periods and conditions.

  • We reserve the right to modify or withdraw an offer at any time.

8. Customer Communication

By placing an order or providing your contact details, you agree that we may contact you regarding your:

  • Orders

  • Payments

  • Deliveries

  • Returns and refunds

  • Account

  • Customer support requests

  • Important service updates

Where permitted by applicable law, we may also send promotional communications regarding our products, offers, and services.

You may contact us through WhatsApp at 9769972123 regarding communication preferences.

9. Orders and Purchase Agreement

When you place an order through our website, you are making a request to purchase the selected products.

An order will be considered accepted once The City Pet Shop confirms the order.

We reserve the right to accept, reject, or cancel an order for reasons including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Payment issues.

  • Suspicious or fraudulent activity.

  • Incorrect customer information.

  • Delivery limitations.

  • Other operational reasons.

If your order is cancelled after payment has been received, the applicable amount will be refunded according to our refund procedure.

10. Payment

Customers may pay for their orders using the payment methods available on the website.

For online payments, payment information may be processed through secure third-party payment service providers.

The City Pet Shop does not intentionally store complete credit or debit card information on its own systems unless otherwise stated.

For Cash on Delivery orders, payment must be made according to the applicable delivery terms.

11. Taxes and Charges

All applicable taxes, including GST and other legally applicable charges, will be handled in accordance with applicable Indian laws.

Any additional charges applicable to an order, such as shipping or other service charges, will be displayed during the purchase process wherever applicable.

12. Errors and Inaccuracies

Our website may occasionally contain typographical errors, incorrect product information, pricing errors, availability issues, or other inaccuracies.

The City Pet Shop reserves the right to correct such errors and update information at any time without prior notice.

We may also cancel or modify an order affected by such an error.

If payment has already been received for a cancelled order, the applicable amount will be refunded.

13. Intellectual Property

All content available on https://thecitypetshop.in/, including but not limited to:

  • Website design

  • Text

  • Product descriptions

  • Images

  • Graphics

  • Logos

  • Videos

  • Website layout

  • Software

  • Branding

  • Other original content

is owned by or licensed to The City Pet Shop, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our website content without prior written permission.

14. Limited Website License

We provide you with a limited and non-transferable license to access and use our website for personal purposes.

You must not:

  • Copy or reproduce website content for commercial use.

  • Create unauthorized links or frames to our website.

  • Use automated systems to extract website information.

  • Introduce malicious software or harmful code.

  • Attempt to bypass website security.

  • Interfere with website infrastructure.

  • Use our website or content to benefit another business without permission.

We may revoke this license at any time if these terms are violated.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, logistics partners, or other external platforms.

These third-party services operate independently and may have their own terms and privacy policies.

The City Pet Shop does not control or guarantee the content, availability, security, or performance of third-party websites.

You access third-party websites and services at your own risk.

16. Disclaimer

To the maximum extent permitted by applicable law, The City Pet Shop does not guarantee that:

  • The website will always be available or uninterrupted.

  • All information will always be completely accurate or error-free.

  • The website will always be free from technical issues or harmful components.

  • Products will always be available.

  • Delivery timelines will never be delayed due to circumstances beyond our control.

We will make reasonable efforts to provide a reliable shopping experience but cannot guarantee uninterrupted or completely error-free website operation.

17. Limitation of Liability

To the extent permitted by applicable law, The City Pet Shop shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

This includes losses resulting from circumstances such as:

  • Website interruptions.

  • Technical failures.

  • Delivery delays caused by third parties.

  • Unauthorized access.

  • Communication failures.

  • Events beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

18. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.

You are responsible for all activities carried out through your account.

Please notify us immediately through WhatsApp at 9769972123 if you believe your account has been compromised or used without authorization.

We reserve the right to suspend, restrict, or terminate an account if we believe it has been misused or involved in fraudulent or unlawful activity.

19. Cancellation of Orders

Cancellation by The City Pet Shop

We reserve the right to cancel an order for reasons including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Payment-related issues.

  • Fraud prevention concerns.

  • Incorrect or incomplete customer information.

  • Delivery restrictions.

  • Other operational reasons.

If an order is cancelled after payment has been received, the applicable refund will be processed according to our refund policy.

Cancellation by Customer

Customers may request cancellation of an order within the cancellation period specified on our website.

Orders that have already been processed, packed, shipped, or otherwise entered into fulfillment may not be eligible for cancellation.

The final decision regarding an order cancellation will be made according to our applicable cancellation policy.

20. Fraud and Misuse

If we identify fraudulent, suspicious, unlawful, or abusive activity connected with the use of our website or services, we reserve the right to:

  • Cancel orders.

  • Suspend or terminate accounts.

  • Restrict website access.

  • Recover applicable costs or losses.

  • Take appropriate legal action where necessary.

21. Promotional Vouchers and Coupons

The City Pet Shop may issue promotional vouchers, discount codes, coupons, or other promotional benefits from time to time.

The applicable terms, validity period, restrictions, and eligibility requirements will be specified with each promotion.

We reserve the right to modify, suspend, or cancel promotional offers at any time.

22. Indemnification

You agree to indemnify and hold harmless The City Pet Shop, its owners, employees, representatives, service providers, and affiliates from claims, losses, liabilities, damages, or expenses arising from:

  • Your violation of these Terms & Conditions.

  • Your misuse of the website.

  • Your violation of applicable laws.

  • Your violation of third-party rights.

  • Unauthorized use of your account.

  • Fraudulent or unlawful activities carried out by you.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute relating to the website, products, services, or these Terms & Conditions shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India.

24. Customer Grievances and Support

If you have any complaint, concern, or issue regarding our website, products, orders, services, or these Terms & Conditions, please contact us.

The City Pet Shop

WhatsApp: 9769972123

We will make reasonable efforts to review and resolve customer complaints and concerns as quickly as reasonably possible.

25. Termination

The City Pet Shop may suspend or terminate your access to the website or your account if you:

  • Violate these Terms & Conditions.

  • Engage in fraudulent or unlawful activity.

  • Misuse our website.

  • Attempt to interfere with website operations.

  • Provide false or misleading information.

Termination of access will not affect any rights or obligations that arose before termination.

26. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable policies published on https://thecitypetshop.in/, constitute the complete agreement between you and The City Pet Shop regarding your use of the website.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to remain effective.

27. Acceptance of Terms

By accessing, browsing, registering, or purchasing from https://thecitypetshop.in/, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please discontinue use of our website.

Contact Us

The City Pet Shop

Website: https://thecitypetshop.in/

WhatsApp: 9769972123

For questions regarding these Terms & Conditions, orders, cancellations, refunds, or other customer support matters, please contact us on WhatsApp at 9769972123.

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