Returns & Refunds

At The City Pet Shop, we're committed to providing you with a smooth and satisfying shopping experience. Please read our return and refund policy carefully.

Returns & Exchanges

• Return Policy: You can request a return within 7 days of delivery, provided the item is in its original condition with all tags and packaging intact.

• Return Process: To request a return, contact us on WhatsApp at 9769972123 with your order number. Our team will guide you through the return process.

• Return Address: KONKAN, Kokan Vasahat, 51/951, WEST, Opp. Anil Eye Hospital, Near Birla College, Gauripada, Kalyan, Maharashtra 421301

• Authorization Required: All returns must be approved by our team through WhatsApp before sending the product back.

• Damaged or Incorrect Items: If you receive a damaged or incorrect product, please send photos and your order details to us on WhatsApp at 9769972123 for quick assistance.

• Exchanges: For an exchange, return the original item as per our return process and place a new order for the required product.

• Return Window: Return requests must be raised within 7 days of delivery.

Refunds

• Processing Time: Approved refunds will be processed within 10 business days after the returned product is received and inspected.

• Refund Method: Refunds will be issued to the original payment method used for the order.

• Refund Inquiries: If your refund is delayed, please contact us on WhatsApp at 9769972123.

Need Help?

For any questions or assistance regarding returns, exchanges, damaged products, or refunds, contact The City Pet Shop on WhatsApp at 9769972123. Our team will be happy to assist you.