PRIVACY POLICY

The City Pet Shop is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use our website and services.

1. Introduction

The City Pet Shop manages and operates its website and online platform, through which it facilitates the sale of pet products and accessories to customers.

This Privacy Policy explains:

• What types of information we may collect from you.

• How we collect and use your information.

• How we store and protect your information.

• When and why your information may be shared with third parties.

• Your rights and choices regarding your personal information.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will become effective when the updated policy is published on our website.

We recommend that you review this Privacy Policy periodically to stay informed about how we handle your information. Your continued use of our website after any changes are posted will constitute your acceptance of the revised Privacy Policy.

3. Definitions

Account

An "Account" refers to the account you voluntarily create to access and use certain features of our services.

Website

"Website" refers to the official online platform operated by The City Pet Shop.

Cookies

"Cookies" are small data files stored on your device that help us improve your browsing experience and provide more relevant content and offers.

Device

"Device" refers to any computer, smartphone, tablet, or other electronic device used to access our website or services.

Personal Data

"Personal Data" means information that can be used to identify or reasonably identify an individual.

Usage Data

"Usage Data" refers to information automatically collected when you access or use our website, such as pages visited, time spent on the website, browser information, and device information.

You

"You" or "Your" refers to the person accessing or using our website or services.

4. Data Collection

We may collect information about you in several ways when you use our website, purchase our products, communicate with us, or interact with our services.

Types of Information We Collect

Personal Information

You may voluntarily provide information such as:

• Full name

• Phone number

• Email address

• Billing address

• Shipping address

• Pet-related information

• Order details

• Other information you provide when contacting or communicating with us

Financial and Payment Information

When you make a purchase, you may provide payment-related information such as payment details, billing information, shipping information, and phone number.

Payment information may be processed through third-party payment service providers. We use such information primarily to process and complete your transactions.

Social Media Information

If you interact with or connect your account with social media platforms such as Facebook or Instagram, we may receive information that you choose to make available through those platforms.

Location Information

Depending on the services you use and the permissions granted on your device, we may collect location-related information to provide location-based services.

Device Information

We may collect information about the device you use to access our website, including:

• Device type

• Operating system

• Browser type

• IP address

• Device identifiers

• Mobile network information

• Other technical or diagnostic information

Surveys, Contests and Promotions

If you participate in surveys, contests, giveaways, or promotional activities conducted by The City Pet Shop, we may collect the information you provide.

5. How We Use Your Information

We may use the information we collect for the following purposes:

• To create and manage your account.

• To process and fulfill your orders.

• To provide products and services requested by you.

• To process payments and refunds.

• To communicate with you regarding your orders and inquiries.

• To provide customer support.

• To send important updates and service-related communications.

• To provide information about products, services, offers, and promotions where permitted.

• To analyze website usage and customer behavior.

• To improve our products, website, services, and customer experience.

• To detect and prevent fraud or unauthorized activities.

• To comply with applicable legal and regulatory requirements.

6. Communication With You

We may contact you through phone calls, WhatsApp, SMS, email, or other electronic communication methods when necessary.

These communications may include:

• Order confirmations

• Delivery updates

• Payment-related information

• Customer support

• Return or refund updates

• Important service notifications

• Promotional communications, where applicable

You may contact us on WhatsApp at 9769972123 regarding your privacy-related questions or concerns.

7. Storage of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable laws.

When your information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Disclosure of Your Information

We may share your information in limited circumstances, including:

Legal Requirements

We may disclose your information when required or permitted by applicable laws, rules, regulations, court orders, or government authorities.

We may also disclose information when necessary to investigate potential violations, protect our legal rights, or protect the safety and property of our customers and others.

Service Providers

We may share relevant information with trusted third-party service providers who assist us with:

• Payment processing

• Order fulfillment

• Shipping and delivery

• Website hosting

• Customer support

• Technology services

• Analytics and business operations

These service providers may only use your information to provide the services for which they have been engaged.

Business and Marketing Services

Where permitted by applicable law, we may share certain information with third-party service providers that help us analyze our business, improve our services, or conduct marketing activities.

9. Children's Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that personal information from a child has been collected without appropriate consent, we may take steps to delete such information.

10. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve the functionality and performance of our website.

Cookies may help us:

• Remember your preferences.

• Improve website functionality.

• Understand how visitors use our website.

• Improve customer experience.

• Provide relevant content and offers.

Third-party services used on our website may also use cookies or similar tracking technologies according to their own privacy policies.

If you choose to disable cookies, some features of our website may not function properly.

11. Internet-Based Advertising

We may use third-party services to support advertising, marketing campaigns, analytics, and other promotional activities.

These services may use cookies, pixels, or similar technologies to help us measure advertising performance and provide more relevant advertisements.

12. Your Consent

By using our website and/or providing your personal information to The City Pet Shop, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy, subject to applicable laws.

13. Information Security

We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

14. Your Data Rights and Choices

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Withdraw consent where applicable.

• Opt out of certain promotional communications.

• Ask questions about how your information is being used.

To make a privacy-related request, please contact us through WhatsApp at 9769972123.

Some information may need to be retained where required for legal, fraud-prevention, dispute-resolution, accounting, or other legitimate business purposes.

15. Promotional Communications

You may choose not to receive promotional communications from us.

You can contact us through WhatsApp at 9769972123 to request that promotional communications be stopped.

Please note that you may still receive essential service-related communications, such as order confirmations, delivery updates, payment information, and other necessary notifications.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

The City Pet Shop
WhatsApp: 9769972123

We will make reasonable efforts to respond to your privacy-related requests and concerns.